Legal
Privacy policy
Last updated: 29 June 2026
DentisMate is operated and maintained by LEXA LABS (PVT) LTD (company registration no. P V 00361765).
Support hotline: +94 76 098 4728
At DentisMate, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services. By using our website or Service, you consent to the practices described in this policy.
Information we collect
When you visit our website or use DentisMate, we may collect:
- Personal identification information such as your name, email address, and phone number, provided voluntarily during registration, checkout, or when you contact us.
- Account and clinic data needed to operate workspaces, roles, and subscriptions you manage.
- Operational and clinical content that your clinic enters in the product (for example patients, appointments, notes, and files), processed to provide the service your organisation requests.
- Payment and billing information necessary to process orders and subscriptions. Card details are handled securely by PayHere and other trusted payment processors; we do not store your full card number.
- Browsing and technical information such as IP address, browser type, device information, and usage logs, collected automatically using cookies and similar technologies for security, reliability, and improvement.
Use of information
We may use the collected information for the following purposes:
- To provide, operate, and improve DentisMate, including authentication and support.
- To process and fulfill subscriptions, SMS packs, and other purchases.
- To communicate with you about your account, purchases, and inquiries.
- To personalise your experience and present relevant product information where appropriate.
- To analyse aggregate usage and improve our website, products, and services.
- To detect and prevent fraud, unauthorised activities, and abuse of our systems.
- To comply with legal obligations and enforce our agreements.
Information sharing
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- Trusted service providers: we may share information with subprocessors who assist in operating our website, processing payments (including PayHere), hosting, email delivery, and support. These providers are required to handle your data securely and only for the purposes we specify.
- Legal requirements: we may disclose information if required by law or in response to valid legal requests, or to protect the rights and safety of our users and the public.
Data security
We implement industry-standard administrative, technical, and organisational measures designed to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Retention
We keep information for as long as your account or contract is active and for a reasonable period afterwards for backups, legal compliance, and dispute resolution, unless a longer period is required by law.
Your choices
Depending on your location, you may have rights to access, correct, delete, or export certain personal data, or to object to or restrict certain processing. Contact us via contact us and we will respond within a reasonable time.
Cookies and tracking technologies
We use cookies and similar technologies to enhance your browsing experience, keep you signed in, analyse traffic, and understand how you interact with our website. You may disable cookies through your browser settings; some features may not function correctly if you do.
Changes to this privacy policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of the site or Service after changes constitutes acceptance of the updated policy where permitted by law.
Contact us
LEXA LABS (PVT) LTD (P V 00361765) is the data controller for personal information processed in connection with DentisMate. If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us or call +94 76 098 4728.