Support

Delete your account

Last updated: 2 August 2026

Request permanent deletion of your DentisMate account and all associated data. This action cannot be reversed.

Request account deletion

To delete your account, send us an email from your registered email address with your deletion request. Include your clinic or practice name if you manage a workspace, so we can verify ownership.

Send deletion request

Or email connect.dentis@gmail.com / call +94 76 098 4728, or use our contact us form.

What gets deleted

When you delete your account, we permanently remove:

• Your account profile and personal information
• Workspace membership, roles, and preferences
• If you are the practice owner, clinic workspace data you control (for example patients, appointments, treatments, clinical records, and files), subject to any legal retention obligations
• Billing history associated with your account and saved payment preferences
• SMS credits, add-on balances, and related usage records tied to your account

Processing timeline

We process deletion requests within 30 days of receipt. Your account will be deactivated as soon as we confirm the request, and all eligible data will be permanently deleted from our systems within the processing period. Some information may be retained longer where required by law (for example tax or accounting records).

Important consequences

Please note:

• This action is permanent and cannot be reversed
• You will lose access to your clinic workspace, patient records, and operational history
• Any active subscriptions or unused credits will be forfeited
• You will need to create a new account if you wish to use DentisMate again

Other support

For other support requests or questions, visit our Contact page or review our Privacy policy.

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